Price Discrimination in Retail

Episode 20: Price Discrimination in Retail – Show Notes Price discrimination is when companies show different prices to different customers based on what each customer is willing to pay. For many retailers, that means gathering data and creating algorithms that predict what a customer will spend on each item. Is it fair to force customers […]

Read More
Unhappy customer with retail returns policy

Many Unhappy Retail Returns

Episode 3: Many Unhappy Retail Returns – Show Notes Retail returns hurt the bottom line. They cause headaches for customer service, stocking, and profitability. It doesn’t help that some people have promoted using returns policies as a way of renting items not actually needed or wanted without being out of pocket. As much as that […]

Read More